Refund Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: 
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at craig@watchwindersplus.com

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at craig@timescapeusa.com and send your item to: 6800 France Ave S - Suite 173 Edina Minnesota US 55435.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping
To return your product, you should mail your product to:
TimeScape
6800 France Ave. South
Suite 173
Edina, Minnesota US 55435

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom Watch Safes & Storage Systems

Secure your valuables in a bespoke luxury multi-functional security storage safe designed to your specification to perfectly house, display and protect your coveted collection of timepieces and jewelry. We can assist you in implementing a custom-made watch winding vault to fit your home or office lifestyle décor needs with top-of-the line brands of BUBEN&ZORWEG, Orbita Watch Winders and Underwood(London). We are able to accommodate stand alone safes, built-in units and full private museum quality showpiece vaults with full security protections. Begin your design concept and let us help bring your plans to creation. We offer free design services and can coordinate with your architect or designer via zoom consultation. We will be there from concept, design to full project completion and installation answering and addressing any questions or concerns. Factory trained technicians will install and train owners on full usage and operation of their custom designed project.

Begin your design concept and let us help bring your plans to creation. We offer free design services and can coordinate with your architect or designer via zoom consultation. We will be there from concept, design to full project completion and installation answering and addressing any questions or concerns. Factory trained technicians will install and train owners on full usage and operation of their custom designed project.