Midwest Diamond and Watch Company is insured by Parcel Pro ,Inc. of San Diego , Ca. on any of our shipments being sent via FedEx or UPS . On shipments being sent via U.S. mail ( Express mail or Registered mail ) the insurance is purchased from the Postal Service. Midwest Diamond and Watch Company has never had a loss or filed a claim with the Postal Service. If a loss or damage of shipment occurs in route to a customer, the customer will receive an immediate refund on there credit card. Midwest Diamond and Watch Company will file all claims and paperwork with the proper insurers and a replacement item will be sent immediately.